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Placing an Order

The PNGO Program offers donated technology products from Adobe, Bytes of Learning, Cisco, ESRI, Flickr, GiftWorks, Mailshell, Microsoft, Red Earth, SAP, Symantec, and Telosa,to eligible organisations via the on-line shop.

If your organisation has been registered, and PNGO has confirmed that your organisation does meet the required Eligibility Criteria for at least one of our donor partners, please see their guidelines before placing an order. You will be able to find out how many products you can order, minimum order quantities etc:

Once you have viewed the guidelines, please log in to the online shop using your organisation's username and password. If you have forgotten your password, click on the 'forgotten password' link on the right of the screen.

Once you have logged on the online shop, you can Browse Products, and choose to search by Donor Partner or category of equipment. In each case, you will see a list of available equipment with associated Administration Fees. You can click on an item to see more information.

Once you have decided that you would like to acquire a product, you add it to your cart. You can view the items in your cart at any time. Once you have have finished selecting items, you proceed to the checkout.

At checkout, you will be provided with a summary of your order and confirmation of your delivery address. If you are happy you proceed to payment.

Upon completing the transaction, you will receive an order confirmation and invoice by email. You will need to send a cheque with a copy of the invoice to PNGO. The order will be processed once payment has been received.

Please note: A single order cannot contain products from more than one Donor Partner, i.e. you will not be permitted to add a product from a Donor Partner to a cart which already contains a product from a different Donor Partner. Separate orders must be placed for each Donor Partner's products.

Please note: It is a requirement of the PNGO Donation Programme that goods are delivered to the Registered Delivery Address of your organisation.

Once you have submitted your order, you will see an order confirmation page which you will be able to print out. You will also receive two emails:

  • Order Confirmation
  • Invoice

Please note: Each order you place for Cisco products must be accompanied by a letter from a Trustee or Director of your organisation. Please see Order Confirmation for further information. We do not require an order confirmation for Microsoft products.

All orders are subject to approval.

In the event that your order cannot be accepted, you will receive immediate advice and an automatic refund of the Administrative Fee.

Please see Frequently Asked Questions for further information.

You can expect to receive your order as follows:

  • Adobe - Up to 10 days from the date we receive your order
  • Bytes of Learning - Up to 10 days from the date we receive your order
  • Cisco - Up to 20 weeks from the date we receive your payment and Order Confirmation.
  • ESRI - Up to 10 days from the date we receive your order
  • Flickr - Up to 10 days from the date we receive your order
  • GiftWorks - Up to 10 days from the date we receive your order
  • ICWFD - Up to 10 days from the date we receive your order
  • Mailshell - Up to 10 days from the date we receive your order
  • Microsoft - Up to 14 days from the date we receive your order
  • Red Earth - Up to 10 days from the date we receive your order
  • SAP - Up to 10 days from the date we receive your order
  • Symantec Desktop - Up to 21 days from the date we receive your order
  • Symantec Enterprise - Up to 10 days from the date we receive your order
  • Telosa - Up to 10 days from the date we receive your order
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